For Android & iOS

• Check the silent mode. For the audio to work the SILENT MODE must be OFF. If you have an iPhone, also check the button on the side of your device that sets the silent mode and tap the upper part of the volume button to select the required ring volume.

• Please check that you have selected the language you booked the tour in, because not all tours have audio in every language. To change the language in the app, tap “ME” (bottom right on the menu), tap TOUR LANGUAGES” and choose the one you booked the tour in. The app will reload. Then tap “MY TOURS” (bottom left on the menu) and you will find your tour.

For Android & iOS

• If you reached Purchases through the “Download your audio tour” button on your Booking Page, please force close the app and tap that button again.

For Android & iOS

• Launch the app.
• Tap “Skip”, or log in if you have an account.
• Tap “Settings” (bottom right on the menu).
• The Support ID on Settings screen is your User ID.

For Android & iOS

• Launch the app.
• Tap “Skip”, or log in if you have an account.
• Tap “Purchases” (bottom center on the menu) to find them.

For Android

• Open “Settings”.
• Tap “Apps”.
• Tap the unresponsive app.
• Tap “Force Stop”.
• Tap “Force Stop” to confirm.
• Relaunch the app.

For iPhone, iPad, and iPod touch

• Double-click the Home button to show your most recently used apps.
• Swipe right or left to find the app that you want to close.
• Swipe up on the app’s preview to close the app.
• Relaunch the app.

For Android

• Swipe down from the top of the screen to open your notifications bar.
•  Use Quick Settings straight away, find and tap on “Location” or “GPS”.
•  If you cannot do this, go to “Settings” and find the Location section (may be under “Privacy”).

For iPhone, iPad, and iPod touch

• Go to “Settings” > “Privacy” > “Location Services”.
• Make sure that “Location Services” is on.
• Scroll down to find the app and enable the switch.