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FAQ

1. How to activate your first Clio Muse tour

  • 1.1 Android

    Launch Play Store, type Clio Muse in the search bar, tap INSTALL

    You can also find our app here

    Launch the app and choose your language

    Tap “I don’t have an account”

    Fill in your email, create a password (min. 6 characters), insert your promo code and tap SIGN UP

    Allow Clio Muse to access your location

    Your purchased tour will appear on the screen. To access it offline tap DOWNLOAD

    Please do not interrupt the download process

    Once the download is complete, tap OK

    You are all set! Plug in your earphones! Tap START TOUR to begin!

    Have Fun!

  • 1.2 iOS

    Launch App Store, type Clio Muse in the search bar, tap GET

    You can also find our app here

    Launch the app and tap on Allow

    Choose your language

    Tap “I don’t have an account”

    Fill in your email, create a password (min. 6 characters), insert your promo code in the verification code field and tap SIGN UP

    Allow Clio Muse to access your location

    Your purchased tour will appear on the screen. To access it offline tap DOWNLOAD

    Please do not interrupt the download process

    Once the download is complete, tap OK

    You are all set! Plug in your earphones, disable silent mode and tap START TOUR to begin!

    Have Fun!

2. Troubleshooting

  • 2.1 How can I download a tour on my device?

    To download a tour on your device, download Clio Muse application for iOS or Android. Launch the app, select the language you bought the tour in and sign in with your credentials. Then, tap on MY TOURS on the menu and you’ll find your tour there. Tap on the tour, scroll down, tap on Download and wait. It’s crucial to keep the app running while the tour is being downloaded.

  • 2.2 How do I activate my GPS?

    For Android

    • Swipe down from the top of the screen to open your notifications bar.
    •  Use Quick Settings straight away, find and tap on “Location” or “GPS”.
    •  If you cannot do this, go to “Settings” and find the Location section (may be under “Privacy”).

     

    For iPhone, iPad, and iPod touch

    • Go to “Settings” > “Privacy” > “Location Services”.
    • Make sure that “Location Services” is on.
    • Scroll down to find the app and enable the switch.
  • 2.3 How do I restart the app?

    For Android

    • Open “Settings”.
    • Tap “Apps”.
    • Tap the unresponsive app.
    • Tap “Force Stop”.
    • Tap “Force Stop” to confirm.
    • Relaunch the app.

     

    For iPhone, iPad, and iPod touch

    • Double-click the Home button to show your most recently used apps.
    • Swipe right or left to find the app that you want to close.
    • Swipe up on the app’s preview to close the app.
    • Relaunch the app.
  • 2.4 Where are my Tours?

    For Android & iOS

    • Launch the app.
    • Choose language.
    • Tap “Skip”.
    • Tap “My Tours” (bottom left on the menu) to find them.
  • 2.5 Where is my User ID?

    For Android & iOS

    • Launch the app.
    • Choose language.
    • Tap “Skip”.
    • Tap “ME” (bottom right on the menu).
    • Scroll to the end of the screen and find it in grey letters.
  • 2.6 The audio isn’t working

    For Android & iOS

    • Check the silent mode. For the audio to work the SILENT MODE must be OFF. If you have an iPhone, also check the button on the side of your device that sets the silent mode and tap the upper part of the volume button to select the required ring volume.

     

    • Please check that you have selected the language you booked the tour in, because not all tours have audio in every language. To change the language in the app, tap “ME” (bottom right on the menu), tap TOUR LANGUAGES” and choose the one you booked the tour in. The app will reload. Then tap “MY TOURS” (bottom left on the menu) and you will find your tour.

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