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Θέσεις εργασίας

Μπες στην ομάδα μας!

Τελευταία ενημέρωση: 17/01/2020

Σεβόμενοι βαθιά το ανθρώπινο δυναμικό που πλαισιώνει την εταιρεία μας, υποστηρίζουμε και ενθαρρύνουμε τη διαφορετικότητα. Η Clio Muse ΙΚΕ δεσμεύεται να εφαρμόζει την αρχή της ίσης μεταχείρισης ανεξαρτήτως φυλής, χρώματος, εθνοτικής καταγωγής, φύλου, αναπηρίας, σεξουαλικού προσανατολισμού, ταυτότητας φύλου ή θρησκείας.

Εάν μπορείς να συνεισφέρεις στην αποστολή μας στείλε μας στο careers@cliomuseapp.com. Το ταλέντο και η δημιουργικότητα είναι ευπρόσδεκτα στην εταιρεία μας και θα χαρούμε να σε γνωρίσουμε είτε υπάρχουν ανοιχτές θέσεις εργασίας, είτε όχι.

Sales Account Manager in Travel (Ανοιχτή)

Position Title: Sales Account Manager in Travel

Reports to: Head of Sales

We are looking for a qualified Sales Account Manager to join our sales team. You will be responsible for developing long-term relationships with customers, evaluating sales & product results, and managing our products on our distribution channels.

As a Sales Account Manager, you should work to generate more revenues by optimizing our existing sales channels & product listings and by creating new ones. To do this you will be conducting market research & competitive analysis, generating product requirements and determining specifications, pricing, and time-integrated plans for product introduction & fine-tuning.

Ultimately, you should be able to grow our business by building successful, long-term client relationships & efficient product listings.

Responsibilities

  • Manage a portfolio of distribution channels (OTAs, Marketplaces for Tours & Activities, Tour Operators etc.) to achieve long-term success
  • Manage product listings on all distribution channels
  • Develop positive relationships and continuous communication with our distributors
  • Generate new business & introduce new products using existing and potential distribution networks
  • Report on the status of channels, products and transactions
  • Set and track sales targets aligned with company objectives
  • Monitor sales metrics (e.g. quarterly sales results and annual forecasts) to maximize revenue
  • Suggest actions to improve sales performance and identify opportunities for growth
  • Follow & communicate company’s culture & processes 

Job Skills and Requirements:

  • Excellent knowledge of the English language 
  • Extensive Knowledge of the Travel industry
  • Solid experience with CRM software (e.g. HubSpot) and MS Office (particularly MS Excel)
  • Ability to prioritize multiple tasks with excellent organizational skills, under specific deadlines.
  • Team player, self-motivated, flexible and open to change
  • Availability to travel and participate to Travel Exhibitions worldwide

Experience: 

2 years + experience  in the Travel & Tourism Industry as an Account Manager, Key Account Manager or relevant role.

The Sales Account Manager must have worked in sales and product management in the travel & tourism industry, and especially have experience with OTAs & Marketplaces for tours and activities. Experience in Travel Exhibitions’ participation will be positively considered. 

Why apply for this job:

  • You love optimizing products to reach maximum potential.
  • You like travelling on company’s budget to meet clients!
  • You enjoy the flexibility of a growing company, where you can have high-impact and be rewarded for it.
  • A solid career path. We need motivated people that will turn our start up into a global success.

Entry level, Front & Back Office Customer Care Representative (Ανοιχτή)

Reports to: Head of Customer Care

Brief Description of the position

In a nutshell, you will be working both as a travel agent (handling reservations and replying to various enquiries) and as a customer care representative (providing customers with the help they need through phone, email, chat). It is the nature of the company and its products that require knowledge from both fields.

A few words on our company

The idea of Clio Muse came to life when our three co-founders first met in 2012. Despite coming from different academic backgrounds, they all had a special place in their hearts for Culture. They founded the company in 2014 and since then, their hard work, complementary personalities, taste and skills transformed the small start-up to a successful and growing business that right now employs 16 people. Each member of our team has been selected for their unique personality, creativity and positive attitude. And apart from each position’s requirements, these are the traits that we are looking for in a colleague.

A more detailed description of the position

Duties 

You will be assisting our customers throughout their journey with our services. That includes:

  • Handling reservations, amendments, cancellations, refunds.
  • Providing information to our customers about the product or venue they are interested in (or have already purchased).
  • Monitoring and registering internally the customer reviews of our company or products. Also responding to, sharing and utilizing this feedback in order to improve our services.
  • Keeping track of ticket stock and purchasing if needed. Registering all purchases.
  • Providing support to our app users through phone, email or chat.
  • Reporting any issues that may come up with the app to our technical dept.

 

What will be expected from you

We wish to provide excellent care to the people that choose our services. So you will be expected to:

  • Be polite, patient and customer oriented.
  • Provide accurate information regarding our services and products to the customers.
  • Operate in sync with the company’s philosophy, and work in a harmonious way with your colleagues.
  • Properly identify the issue that the customer might be facing.
  • Make sure that you resolve a case before moving on.
  • Follow the department’s procedures.

 

Additional responsibilities of the department

Our company believes in team spirit. The Customer Care department is a team, but all the departments together are a team as well. So we will be:

  • Testing existing and future versions of our products.
  • Keeping our records, files, procedures, documentation up to date.
  • Maintaining our products’ listings (posted in our partners’ sites), checking and setting up availabilities.
  • Offering our assistance to other depts that may be in need of help.

Requirements

  • Experience in a Customer Care and/or in a travel agency position.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Team spirit.
  • Familiarity with technology.

If you would like to be a part of our company, send us an email at careers@cliomuseapp.com. Make sure that you include the job position in the subject and don’t forget to attach your CV 😉 Also, we would love to learn some things about you, so feel free to present yourself in your email.

Travel Copywriter – Digital Content Writer & Editor (Ανοιχτή)

Job Title: Travel Copywriter – Digital Content Writer & Editor | FULL TIME
Reports to: Chief Executive Officer, Marketing Manager

Basic job description:

We are looking for a writer – curator who loves traveling, writes in fluent English and is familiar with digital content. If you have imagination and insistence on detail and you like to manage and be in charge of the “image” of our digital guides so that they are original, attractive and commercial, then you are the one we are looking for!

The role of Travel Copywriter – Digital Content Writer & Editor is to create content to promote our trips, to manage the Authors, and to continually improve tour listings on the various marketplaces so that they are always up to date and enjoyable. He or she will work closely with the marketing department to create original promotional material to promote digital content for sites, ads, social media etc. In addition, he or she will take care of our own trips as well as our Authors’ so that they are easy to understand, clear and imaginative.
For this position, it is necessary to have excellent knowledge and use of the English language, writing skills, to know how to write digital content for both advertisements and product promotion, to have imagination and love for travel and culture.

You will need a lot of patience to understand the market in order to continually improve the presentation of the trips as well as the Authors’ management. We need insistence on detail to create and offer high-quality trips that will meet our customers’ specific needs.
We try to constantly enrich our tours and accommodate different and original tours! Every tour must have its own characteristics and personality and it must be taken care of the right way.

Responsibilities:

  • Τaking care of the trips in order to be both enjoyable and SEO friendly.
  • Creating and managing digital content, for corporate websites, social networks, editing and taking care of blog articles, newsletters, interviews, and so on.
  • Research and creation of key messages promoted by branding.
  • Organizing, coaching, managing and supervising the Authors.
  • Collaboration with the marketing and sales department to identify the traveler’s commercial goals and needs.
  • Creating promotional material for trips and optimizing specifications.
  • Manage trip listings on online marketplaces that are being sold.
  • Translation from Greek to English and from English to Greek.
  • Writing clear, attractive and original texts.
  • Researching competitive and new methods of trip promotion.
  • Enriching articles and corporate websites with relevant keywords.
  • Excellent writing, editing and correction skills.

You must have:

  • Bachelor Degree: Graduate of English Literature, Journalism or Related Sector
  • Excellent knowledge and use of the English language
  • Experience in editing English texts
  • Experience in writing travel articles
  • Experience in writing digital content (site, social media, digital ads)
  • Knowledge in Digital Content Writing – SEO friendly
  • Professionalism
  • Organizational skills
  • Experience in human resource management
  • Cooperative spirit
  • Excellent time management

Why you should apply for this position:

  • You love writing and editing!
  • You love guided tours and searching for unique stories.
  • You like the digital environment and you like to deal with it.
  • You enjoy the flexibility of a small business where you can have a big impact that will reward you.
  • Looking for a steady career path. We need motivated people to turn our business into global success.

Μάθε περισσότερα για εμάς. Εάν θέλεις να δημιουργήσεις το δικό σου tour ή να στείλεις τη γνώμη και τις ιδέες σου μη διστάσεις. Βοήθησέ μας να βελτιώνουμε τις υπηρεσίες μας ακόμη περισσότερο.